Shipping, Live Arrival & Returns

Non-Express live orders: Monday through Wednesday

Express & Overnight live orders: Monday through Thursday

Dry goods: Monday through Friday

Shipping schedules may change because of holidays, extreme weather, carrier delays, or concerns for the safety of live feeders.

We try to prevent live insects from sitting in carrier facilities over weekends or during periods when delivery delays are more likely.

Our shipping schedule is designed around the welfare of the feeders and the likelihood of successful delivery.

Tracking may be created before the carrier physically receives your package. Carrier tracking normally begins updating after the first acceptance or facility scan.

Yes.

Extreme heat, freezing temperatures, storms, or carrier disruptions can create unsafe conditions for live feeders. We may hold a live shipment when conditions create an unreasonable risk.

When this happens, the goal is to ship when the animals have a better chance of arriving safely.

Carrier delays are outside our direct control, but contact us if your live shipment is delayed or arrives in poor condition.

We will review the tracking history, shipping method, delivery conditions, and condition of the live product to determine the appropriate next step.

Yes.

Live insects should not be left in a mailbox, porch box, vehicle, direct sunlight, or other area exposed to extreme temperatures.

Please monitor tracking and bring live orders indoors as soon as reasonably possible after delivery.

Our Live Arrival Guarantee applies to eligible live orders shipped using:

• Express
• 2-Day
• Overnight

Other shipping methods may not qualify for live-arrival coverage.

Please contact us as soon as possible and provide:

• Your order number
• A description of the problem
• Clear photos of the affected product
• Photos of the packaging when relevant

Photos taken shortly after delivery give us the best opportunity to evaluate what happened.

Not necessarily.

Fruit fly cultures may contain larvae, pupae, and developing flies even when relatively few adults are visible. Shipping temperatures can also temporarily reduce visible activity.

Allow the culture to stabilize at room temperature. If you remain concerned, contact us with clear photos.

Live feeders and cultures are perishable biological products and generally cannot be returned like ordinary merchandise.

If there is a problem with a live order, contact us so we can evaluate it under the applicable live-arrival or replacement policy.

Contact us before returning any dry-good item. Return eligibility may depend on the condition of the item and the reason for the return.

Do not send a return without contacting us first.

Contact us as quickly as possible.

If an order has not been packed or shipped, we may be able to modify or cancel it. Once a live order has entered the shipping process, changes may no longer be possible.

Contact us immediately if you notice an address error.

Once a carrier has received the package, we may not be able to change the destination. Delivery problems caused by an incorrect address can also affect live-arrival eligibility.

Email: sales@spoodfood.com

Phone: 858-201-6838

Location: San Diego, California

Please include your order number when contacting us about an existing order.