Store Policy

No. Live feeder inventory changes constantly.

Availability depends on production cycles, culture health, seasonal conditions, demand, and the condition of the live stock we have ready to ship.

We would rather mark something unavailable than ship a product that does not meet our standards.

Yes.

Live inventory can change quickly. Product availability is not guaranteed until an order is successfully placed and accepted.

Yes.

We may update product descriptions, quantities, packaging, availability, or pricing as our inventory and costs change.

Changes do not affect an order that has already been accepted unless we contact you directly about a problem with that order.

Live insects and cultures are biological products. Their appearance, activity level, development stage, and production rate can vary.

A culture may contain adults, larvae, pupae, eggs, or a combination of developmental stages depending on when it is shipped.

No.

Fruit fly cultures and other live cultures have a natural life cycle. Temperature, humidity, contamination, feeding practices, handling, and culture age all affect performance after delivery.

Customers are responsible for bringing live products into an appropriate environment promptly after delivery and following reasonable care practices for the species or culture purchased.

Live products should not be left in direct sunlight, extreme heat, freezing temperatures, vehicles, or other unsuitable environments.

We reserve the right to cancel or decline an order when necessary.

Reasons may include inventory problems, incorrect pricing, suspected fraud, shipping restrictions, unsafe shipping conditions, or other circumstances that prevent us from fulfilling the order responsibly.

If we cannot fulfill an item, we may contact you to offer a substitute, delay shipment, remove the unavailable item, or issue an appropriate refund.

We will not knowingly substitute a materially different live product without communicating with you.

Yes.

We may limit purchase quantities when inventory is limited, when an order could negatively affect availability for other customers, or when the requested quantity exceeds what we can safely fulfill.

Some feeder categories may be available only to customers with appropriate store access.

Public products can be purchased without special approval. Other collections may require a customer account or specific access granted by SpoodFood.

No.

Account creation and product-category access are separate. Some categories may require additional approval.

Yes.

SpoodFood may change or remove access to restricted product categories when necessary, including in cases of account misuse, fraud, repeated policy abuse, or other legitimate business reasons.

Eligible claims are reviewed based on the shipping method, tracking history, delivery conditions, photos provided, and condition of the product.

See our Shipping & Returns page for current Live Arrival Guarantee details.

Yes.

We reserve the right to deny claims or restrict account access when there is evidence of fraud, misrepresentation, repeated policy abuse, or misuse of replacement procedures.

Not necessarily.

Because live inventory changes, an identical replacement may not always be immediately available. We may offer a replacement, store credit, refund, or another reasonable resolution depending on the circumstances.

No.

Information about feeder insects, cultures, care, and husbandry is provided for general educational purposes and reflects practical experience with the products we sell.

It is not a substitute for veterinary or other professional advice regarding the health of your animals.

We make reasonable efforts to keep product and store information accurate, but errors can occur.

We reserve the right to correct typographical errors, inaccurate descriptions, pricing errors, or other mistakes when discovered.

Personal information is handled according to our Privacy Policy and Shopify's applicable platform and payment-processing practices.

Use the Privacy Policy link in the store footer for additional details.

Orders are subject to the policies displayed on this site at the time of purchase, including applicable Shipping & Returns, Live Arrival, Privacy, and other store terms.

Email: sales@spoodfood.com

Phone: 858-201-6838

Location: San Diego, California

If your question concerns an existing order, please include your order number.